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Forum Discussion
SXR80 Can’t Obtain IP Reliably After Power Cycle
I just purchased the Orbi Pro SXK80 (comprised of the SXR80 and a single SXS80). Since I have owned it, I have been doing work on the house and have had to flip the breaker at least once a day. Thi...
I called into support again (case 44595082) and spent an hour and a half on the phone. definitely one of the worst support experiences i have ever had. they refused to entertain the idea that the unit was defective. they claimed that they couldn’t replace it without first having a computer hardwired into the modem. this is a completely unrealistic ask in these times - all of our computers don’t have ethernet jacks (macbook pro, lenovo thinkpad). their only advice was to find someone who had a computer with an ethernet jack! what a joke!
Just wanted to post to try to provide some help as I have been dealing with frustrations with this router as well, but I still think it has potential.
Have you tried doing a factory reset on them all? I know it will be annoying, but it resolved some major issues I was having after playing with settings that likely caused my issue. I got smart after that one and started backing up my configurations as I added more and more configs. That way, if you find yourself with the Orbi acting wonky again, you got a back up to get you back up and running fast after another reset.
I recommend you do that and then make sure to start backing up methodically as you work on things. You'll be happy you did!
The Orbi Pro 6 I got does still have some issues (wireless devices showing up as ethernet connected when using ethernet backhaul) that I hope will get resolved, but otherwise it is a pretty powerful feature set for an entrepreneurial crew who don't have dedicated IT! The VLANs are great, but I do wish the documentation and nuances of the set ups could be covered better in the documentation.
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