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Forum Discussion
elbobbah
Nov 03, 2024Tutor
SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
I have already created a ticket for this, but maybe someone on the forum can also advise. This is what I have sent to Netgear: Today out of the blue I had no internet anymore on many of my devic...
FURRYe38
Nov 04, 2024Guru - Experienced User
Very odd for sure.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
elbobbah
Nov 05, 2024Tutor
Thanks man for following this thread.
All seems to be stable again. Very strange.
- elbobbahNov 07, 2024Tutor
So 2 days later, back to the same problem.
Can connect to netgear insights, can connect to iot 2.4 and 5 networks and both satellites back to magenta, just out of the blue, both at the same time.This is getting really annoying.
Nothing seems to be wrong with internet connectivity.
Nothing seems to be wrong when connecting to iot 2.4 or 5.
Nothing seems to be wrong with cable connections.
Satellites and main network are just not synching/working.EDIT: I changed the iot 2.4 and 5 to be on the default VLAN. Since then, no longer able to connect to the wifi.
Can it be a vlan config problem?
How can I do a full factory reset?
Tried a few times but still, wifi network name stays the same, so reset is not done I think.- plemansNov 08, 2024Guru - Experienced User
Still don't know what modem/gateway the router is connected to
- FURRYe38Nov 08, 2024Guru - Experienced User
How are you performing the factory reset, Reset button in back pressed for 15 seconds then release on the RBS first then RBR last...or using the Erase button with in the SXRs web ui?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?- elbobbahNov 10, 2024Tutor
Factory reset was only done on the RBR by 15 second powered on, 15 powered off, 15 powered on. However, network name stayed the same, so guessing it didn't work ...
Size of the home is 3 stories with only 2 where wifi matters.
House is about 30 Sq Ft.The RBR and RBS have not moved since 1,5 years. distance between them is about 15 meter each (with walls and ceilings between).
This is a scan of the networks. Also not much change going on there.
JodelaWiFi is mine.Router is behind ISP router. The router keeps having internet when all others fail (all wired connections just keep working). Model is CV8560E, no idea of the brand.
A netgear ProSAFE JGS516PE is between RXR and other wired devices.For the moment again online for 2 days, but I need 24/7 uptime, so if it happens again without solution, will have to switch to something else I am afraid...
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