NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JorgeV
Apr 02, 2022Aspirant
Unable to connect to SRS60 Orbi Pro
I used a RSS60 system with a main router and two satellites for two years, 2019-2020, just after the pandemic. Then we left the office for several months and suddenly my Orbi system stop working. I d...
schumaku
Apr 02, 2022Guru - Experienced User
Try the ubiquitous tftp recovery
https://kb.netgear.com/000059633/How-do-I-upload-firmware-to-my-NETGEAR-router-using-a-TFTP-client-on-Microsoft-Windows
https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt
https://kb.netgear.com/000064624/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-on-Apple-macOS
SRS60 might be the correct model.
https://kb.netgear.com/000059633/How-do-I-upload-firmware-to-my-NETGEAR-router-using-a-TFTP-client-on-Microsoft-Windows
https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt
https://kb.netgear.com/000064624/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-on-Apple-macOS
SRS60 might be the correct model.
- JorgeVMay 10, 2022Aspirant
Thank you very much for the reply and the suggestion, schumaku. After contacting Netgear support, they determined that my router was dead but still within warranty, so I applied for a replacement. I have a new router and now everything is working fine. I didn't have the opportunity to try your solution.
Thanks anyway!
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!