Anyone experience problems with Armor auto renew option?

I have auto-renew for all my services.  On October 8, my credit card was charged $106.61 by Netgear. My Armor subscription needed to be renewed, so I thought this was the charge for another year of service. Armor expired on my computer, and I called my "premium" Support service and they indicated I should wait till the credit card cleared.

Netgear then removed that charge on my credit card and replaced it with the same amount to be cleared on 10/11/25. I waited till this cleared. Still no No Armor service. Support indicated they would get back to me....they didn't.

I contacted Technical support again, who indicated I needed to wait for a return e-mail or call from customer service. No call/E email.

I received an email from Technical Service requesting screen shots of credit card / subscription info. They also indicated I would have to wait for customer service.

It's been over a week now ... credit card charged $106.61 twice and still no Armor services on my computer.

Starting to rethink Netgear...if they can't manage a simple auto-renewal, how can they protect my computer from a virus?  Any suggestions on how to resolve this? I have VPN, Tech support and Armor with this company.