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Forum Discussion
ARM-PYMT-EXP
Has there been resolution to this error message. It seems that after a renewal of services the nighthawk account is unable to recognize the new service contract. Support is able to see that the account is active but the armor site still shows the account as expired. Rebooting the router, factory resetting, and deleting the nighthawk app seem to do little to improve the status of the account.
4 Replies
If your Nighthawk account is unable to recognize your new service contract, and rebooting or factory resetting your router does not solve the issue, you may want to try the following steps:
Clear the cache and cookies on your web browser: Sometimes, outdated cache and cookies can prevent the router from properly syncing with the updated account information. Clearing your web browser's cache and cookies may help.
Disable any ad blockers or privacy extensions: Some ad blockers or privacy extensions may interfere with the Nighthawk account login process. Try disabling any ad blockers or privacy extensions that you have installed and see if that solves the issue.
Contact Netgear support: If none of the above steps work, it may be best to contact Netgear support directly. They may be able to help you troubleshoot the issue and ensure that your account is properly recognized. You can contact Netgear support through their website or by phone.
Consider creating a new account: If the issue persists, it may be worth considering creating a new Nighthawk account with your updated service contract information. This may be a quicker solution than trying to troubleshoot and fix the issue with your existing account.
- I just ended up requesting the service to be canceled and a refund.
Support kept sending me in loops and then off to a team that I guess is perpetually 24-48 hours out from being available to review a case and one that no one on the technical support team can contact with any other method than email.
We’ll see if the refund support team ever responds as it’s been over 48 business hours again with no much as a call, email, or update to the ticket. Can’t say I’m surprised based on the lack of response to the original issue.
- Did you ever resolve this as I’ve got the same issue?
Thanks,
Dave I have this same issue going on with my router. Did the factory reset and uninstalled app and reinstalled and unplugged my modem and router then restart each and the same error occured. I have called Netgear and they have escalated my case with support.