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Spirit's avatar
Spirit
Tutor
Apr 10, 2023

Armor on Orbi RBR50


I recently subscribed to Netgear Armor and I keep getting the following notice on my phone - dozens a day!:

"NETGEAR Armor has detected that Fire TV Cube streaming device is sending unencrypted authentication information and blocked that page".

The same message also arrives with 2 other of my smart home products:

Fire TV Stick 4K

Wemo Mini

I followed advice from Kim Komando's website that addressed this situation and did the following for the Fire TV products:

1. I deleted saved Wi-Fi Passwrods on the Amazon site

2. In the settings of both devices I

a: Toggled off the Device Usage Data and Collect App Usage Data

b. Turned off Data Monitoring

c: Turned off Collect App and Over-the-Air Usage Data

d: reset Your Advertising ID

e: turned off Internet Based Ads

Unfortunately the same message above keeps appearing.

I haven't done anything with the Wemo Mini.

Any idea how I can solve this annoying issue?

1 Reply

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Apr 13, 2023

    Hello Spirit ,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are receiving notifications that your IoT devices are sending unencrypted authentication information. It is best practice for authentication messages to be encrypted. If you believe that these messages have been sent in an error, you can unblock the website URLs that have been reportedly blocked. Please use caution when you decide to unblock a URL. Malicious websites often look legitimate and might trick you into providing personal information, downloading malware, or even sending money.

     

    Please follow the steps below to unblock the website's URL:

     

    1. Launch the Nighthawk or Orbi app from a mobile device that is connected to your router’s network.
    2. Tap Security.
      The NETGEAR Armor dashboard displays.
    3. Tap the Threats card.
      A list of suspicious URLs that Armor blocked displays.
    4. Tap the URL that you want to unblock.
    5. Tap Add to Unblocked.
      A warning displays.
    6. Tap OK.
      The unblocked URL displays under Unblocked.

    Please navigate to the link below for more information on why websites are blocked by NETGEAR Armor:

    Why does NETGEAR Armor block certain websites? | Answer | NETGEAR Support

     

    Best,

    Kevin

    Community Team