Armor renewal say “this plan not available”

Question

Hi my Armor subscription has expired. When I go into the Orbi app, I see “Security expired” so I clicked on it. I get a message saying checking NETGEAR armor status and then it comes up with the image below that says “This plan is not available”. I have had the router for just over a year and would like to buy an extension but there doesn’t seem to be an option. Thanks

Manxviking · Answer

I have the same issue. I have reinstalled the app and rebooted the router but the problem still exists.

Christian_R · Answer

Hello DavidTreg,&nbsp;

&nbsp;

May you reinstall the Orbi app and power cycle your router and check to see if you're able to subscribe to Armor. Please let me know if your issue persists.&nbsp;

&nbsp;

Christian&nbsp;

Christian_R · Answer

Hello Manxviking,

&nbsp;

May you send me a private message with your email address and router serial number for us to check further.

&nbsp;

Christian&nbsp;

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Armor renewal say “this plan not available”

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