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Forum Discussion

s3v3n's avatar
s3v3n
Tutor
Mar 09, 2023
Solved

Armor showing inactive subscription

Hello,

I was told to reach out to you as my Neatgear Armor is showing disabled on the Orbi app, however my subscription is active.

There was an initial issue where I was charged twice and when that issue was corrected, I now experience this issue with the app.

However, when I click subscription via the app, it shows my active subscription, however I cannot access the GUI as it shows my subscription expired and asks me to sign up.



2 Replies

  • s3v3n's avatar
    s3v3n
    Tutor
    Mar 09, 2023

    Hello,

    I was told to reach out to you as my Neatgear Armor is showing disabled on the Orbi app, however my subscription is active.

    There was an initial issue where I was charged twice and when that issue was corrected, I now experience this issue with the app.

    However, when I click subscription via the app, it shows my active subscription, however I cannot access the GUI as it shows my subscription expired and asks me to sign up.