NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Armor Support R8000
:heart:I just installed the Security Software Armor Free Trial/Eval. I have several support related issues. I can't find support for the armor product. Please advise if this product is features technical support.
Issues:
Q1:Devices that are on my network are not reconized by the Armor Security Software?
Q2:Where are the features in the Armor package that controls access or Armor features All i found was a list of the devices it did find no control menu?
Thanks
Wink
7 Replies
Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
thwooldr wrote::heart:I just installed the Security Software Armor Free Trial/Eval. I have several support related issues. I can't find support for the armor product. Please advise if this product is features technical support.
Issues:
Q1:Devices that are on my network are not reconized by the Armor Security Software?
Q2:Where are the features in the Armor package that controls access or Armor features All i found was a list of the devices it did find no control menu?
Thanks
Wink
Hi thwooldr, welcome to the community! You can check on the links below for an overview or explanation on some of the Armor features.
Why doesn’t my device immediately display on the Devices page in the NETGEAR Armor platform?
What is NETGEAR Armor device detection and how does it work?
https://kb.netgear.com/000059522/What-is-NETGEAR-Armor-device-detection-and-how-does-it-work
What features does NETGEAR Armor offer?
https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer
What kind of URLs does NETGEAR Armor block?
https://kb.netgear.com/000059439/What-kind-of-URLs-does-NETGEAR-Armor-block
How often does NETGEAR Armor run a vulnerability scan?
https://kb.netgear.com/000059456/How-often-does-NETGEAR-Armor-run-a-vulnerability-scan
How is NETGEAR Armor different from an anti-virus software?
https://kb.netgear.com/000059436/How-is-NETGEAR-Armor-different-from-an-anti-virus-software
What type of vulnerabilities does NETGEAR Armor protect me from?
https://kb.netgear.com/000059438/What-type-of-vulnerabilities-does-NETGEAR-Armor-protect-me-from
Let me know if you have more questions.
Dexter
Ok well thanks for the facts link. None of these answered the questions but at least i have the support offered by this product. I had to disable the armor product as it blocked odd legit sites only. Blocking sites and distributing the virus software apears to be the only features of the new FW. So i restored back to the previous FW. Restore kept the Armor app disabled but did not remove the service from the Netgear FW. As the Armor service uses 3/4 of the routers CPU it renders the R8000 near unuseable. So i will replace the NetGear R8000 with another router... I do not recomend using Armor on the NetGear R8000. Very Flustrating...
