Armor Will not activate

Question

Armor will Not activate. I gave up on phone support after waiting for too long to get a person to help. I used the chat support and I was told to basically unplug the router for 2 min and restart it and to re-install the app. Still the exact same thing. Everytime I try to activate the armor protection I get a message stating that it timed out and failed to activate and try again. I have a RAX45 / AX4300 Nighthawk Router. IS there anything that can be done to fix this?&nbsp;

plemans · Answer

try turning remote management off and then back on or vice versa

edjenn1998 · Answer

did not work. It was off so I turned it on and then back off. No good. I trying it on. no good.

plemans · Answer

Did you try contacting bifdefender support (what armor's based on) at all?

https://www.bitdefender.com/consumer/support/

You can also try a factory reset of the router and reinstalling it.

Are you using the app for setup?

edjenn1998 · Answer

I have reset the router. I have contacted Bitdefender, they wanted me to buy a subscription. I still have the message stating that Armor is not activated. When I try to activate it It times out and I get a message saying that it took too long and try again. I will not pay for a subscription for a service that can not be demonstrated that it will even work. Resetting the router did nothing. Turning remote management on/off/on and so forth did nothing. Calling the customer support line only to wait soo freaking long that I just hang up because I think it rediculous to have to be on hold that long. So far I am not impressed by Netgears customer support. I have also done the chat support option.&nbsp;

michaelkenward · Answer

Armor has its own bolt hole:
&nbsp;
NETGEAR Armor - NETGEAR Communities
&nbsp;
You might do better to try there.

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Armor Will not activate

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