Bitdefender Build Update Issue

Question

Having used Bitdefender Total Security (purchased directly through Bitdefender) for a couple of years, I decided to switch to Netgear Armor at my last subscription update (I'm using the R7000P router).

Whilst everything works fine, and the antivirus definitions update regularly, the actual build number of Bitdefender does not update.

Bitdefender has now increased from V24 (BD 2020) to V25 (BD2021) with a slightly different interdace but there has been no build update via the Netgear Armor subscription since May 2020.

I've tried downloading from Bitdefender directly, I can get the new version (V25) but it won't register (not unexpected) as I'm no longer a direct customer. On returning to the latest download via Netgear Armor, I get the old May 2020 version of Bitdefender (24.0.24.131), and I'm aware there have been multiple build updates since then.

Has anyone else seen this issue or know how to get the latest version build of Bitdefender via an Armor subscription or is Netgear just not keeping up to date with the Bitdefender product update downloads?

Cheers

Peter

Christian_R · Answer

Hi Peter,&nbsp;

&nbsp;

Let me check back with our product teams and I'll get back to the thread as soon as I can.

&nbsp;

Thanks,

Christian&nbsp;

peter4153 · Answer

Several months have gone by now since I first noticed this issue and Bitdefender is up to Build number 25.10.0.50 on their product site and looks totally different to my version which is stuck on 24.0.24.131

Bitdefender advised me build releases are regional and take time, and later advised my updates should come from Netgear.

I can uninstall Bitdefender but the Netgear reinstall is still 24.0.24.131

Either Netgear is not providing the full Bitdefender update as part of the subscription (update of antivirus signatures only, not the core program build itself) or there is something wrong specific to my account.

I was a previous subscriber directly with Bitdefender but then switched to a Netgear Armor subscription, same email address for each account. I can still log on to Bitdefender Central, which shows my subscription is expired, and log on to Netgear Armor and shows my subscription is current.

Anyone else experience this and find a solution?

mojoprime · Answer

yes. and now on the mac os, i'm getting legacy notices saying that my version won't be supported in the next mac version. i opened a ticket and they sent to me a place for their total security product, not netgear armor.

John_Ba · Answer

I have been on contact with bitdefender support and all they do is fob me off saying they have passed the delay in updates on to the developers. I don't know who is delaying things but it's Netgear we pay so they should get it sorted. I don't think bitdefender support have any idea about our version.

John_Ba · Answer

Looking at regular issues here and things I have passed to support I dont think Netgear has any interest in the program other than being very profitable. The gap between the version used and current bitdefender has been raised many times, I did in December last year and there are moderated saying it will be raised, or support endless saying it will be sorted but never is. The problem is any changes done as result of security issues are not introduced but left in our old version.

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Bitdefender Build Update Issue

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