Cannot renew Armor Security

Question

I own two netgear routers under the same account, at two different locations (homes), for which i had activated the one year Armor Security; it has expired as of today but when i try to update/renew on the app, it gives me the following message:

"Already contract is purchased for the account".

this is the same regardless of which router i am connected to.

How can i renew my armor protection?

BruceWS · Answer

I keep getting this same problem on my Orbi. It expired today and even when I was going in before expiration it was giving me this same “Already purchased” message. This is frustrating. Please advice. Thanks Bruce

Christian_R · Answer

Hello user5,&nbsp;

&nbsp;

Welcome to the community! I'd like to check in and ask if you're you still experiencing issues with renewing your Armor subscription?&nbsp;

&nbsp;

Thanks,

Christian&nbsp;

Christian_R · Answer

Hi BruceWS,

&nbsp;

May you send me a private message confirming your router serial number and the email address associated with your router.

&nbsp;

Thanks,

Christian&nbsp;

AtfS · Answer

Hello,&nbsp;I got 1 year armour subscription and its expiring in a week. when I try to renew getting message as other users "Already contract is purchased for the account". Please suggest how to renew&nbsp;Thanks,Atfs&nbsp;&nbsp;

Christian_R · Answer

Hello AtfS,

&nbsp;

You should be able to renew your Armor subscription once it expires.

&nbsp;

Christian&nbsp;

Forum Discussion

Cannot renew Armor Security

6 Replies