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Forum Discussion
Cannot see correct ARMOR license and expire date in ORBI Application
Hello, a few days ago i changed router from R8000 to ORBI RBE771. I have an active ARMOR license . On armor.netgear.com the license is correctly associated with the ORBI router. But on th...
I have an active ARMOR license . On armor.netgear.com the license is correctly associated with the ORBI router.
Will be interesting to see what happens after the 30 day free subscription expires. Fortunately, there will be time remaining on the 90 days of 'complimentary support' to contact Netgear if the app does not recognize the existing paid subscription after the trial period expires.
Might be a good idea to keep the case open with Netgear support, i.e. "why does the Orbi 'app' not recognize my PAID Armor subscription that I transferred from the R8000 to the RBE771?
I already have a case opened but until now they didn't solve anything.
They told me to reset and re-install the router. To uninstall and re-install the ORBI app on my phone. Which i did but nothing changed.
On the router and on the server i see the expire date of the trial.
Probably, as you guessed, when the trial ends the other license will show up. But i would expected this explanation coming from Netgear-Armor support.