NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
orbi android
3 TopicsCannot see correct ARMOR license and expire date in ORBI Application
Hello, a few days ago i changed router from R8000 to ORBI RBE771. I have an active ARMOR license . On armor.netgear.com the license is correctly associated with the ORBI router. But on the ORBI app it tells me that the TRIAL license which comes with the RBE771 is active. The ORBI APP is connected to the correct NETGEAR account, but there is no way to see my actual subscription license. The support of netgear told me to reset the router and then reload the configuration backup and to uninstall and re-install the ORBI app. But nothing changed. Somebody can tell me how to solve this? Greetings, Fabio42Views0likes5CommentsArmor Help and Information FAQ
For users needing help and information regarding Armor: NETGEAR Armor Protect Your Family and Your Home Network from Cybersecurity Threats https://www.netgear.com/home/services/armor/ https://armor.netgear.com/ What are the features of NETGEAR Armor? https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer How do I start a subscription for NETGEAR Armor: https://kb.netgear.com/000059444/What-is-the-available-subscription-plan-with-NETGEAR-Armor Prerequisites and What Products support Armor? https://kb.netgear.com/000059437/What-are-the-prerequisites-to-use-NETGEAR-Armor https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor How to Use and Activate Armor: https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app https://kb.netgear.com/000060582/How-do-I-activate-NETGEAR-Armor-on-my-Orbi-router https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code Armor Subscription Update Information: My payment method needs to change, how does one update their payment method for auto-renewal of my armor subscription? Enter or update details by browsing on the to this link: https://accounts.netgear.com/account Then you can edit your card payment details. Help with your subscription service? https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service How do I unblock URLs in NETGEAR Armor? https://kb.netgear.com/000061715/How-do-I-unblock-URLs-in-NETGEAR-Armor Armor Support Information and Help: https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do https://kb.netgear.com/000062125/Why-didn-t-I-receive-an-activation-code-after-purchasing-NETGEAR-Armor-from-the-NETGEAR-Store https://kb.netgear.com/000059445/How-do-I-subscribe-to-NETGEAR-Armor-after-my-free-trial-expires https://kb.netgear.com/000059447/Can-I-add-more-than-one-router-to-my-NETGEAR-Armor-subscription https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription For additional help and information regarding Armor, please contact NetGear support: https://my.netgear.com/support/contact.aspx To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service Thank you.13KViews2likes2Comments