NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How to disable / deactivate Armor on RBR50?
Hey team,
I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device
This is NOT a fix. Despite it being toggled to "off" it is very much still on and hobbling my use of sites. It completely blocks the use of the App Store on ipad. I can no longer download any apps without first disconnecting from the Orbi mesh and connecting to a wifi hotspot on my android phone. I will box this damned thing up tomorrow if a fix can't be offered. How can a company be so bloody negligent, shafting its customers with what amounts to little more than malware. Unable to use Tidal on Sonos, unable to download apps on Apple, unable to access perfectly safe sites unless I switch to a wifi hotspot. Netgear, are you having a laugh?
I'm having the same problem with web sites and connecting a new ps4. Can you help me remove the Armor please.
Thanks Dexter for the rather pointless private message. There's no point sending a message offering help if Netgear ignore both my replies giving my telephone number and e-mail address as requested. What is the phone number for tech support?
Why is there no way to whitlist a URL?! Why is there no straight forward avenue to uninstall Armor?! Why is it so difficult to find the OFF button for Armor and does it even actually turn it off?!
Hi pizza_pablo, welcome to the community! The link below allows you to submit a URL to Bitdefender for whitelisting.
https://www.bitdefender.com/submit/
Also, here is the link for the steps on how to enable/disable Armor.
Dexter
- Hi my post above tells you why I think that's stupid.
It's already turned off.
Please tell me how to uninstall it.
Hi Dexter,
I too want to know how to get rid of Netgear's Armor on my router. Can you help?
Thank you,
Tim
- tadam, I tried to remove the Armor by factory resetting my router, but because I used the same login / password combo, for the router and the smartphone app as I had, previously, for each, I believe this allowed the Armor to stay on my account.
If I were to try again, I would factory reset the router and uninstall the smartphone app. When setting up the router I would deny the installation of the Armor. When creating a login, I would use a different email address, creating an entirely new account, for both the router and the smartphone app.
If you try this and it works, please post that, here.
Regards,
PabloOne last thing. I tried what pizza_pablo had suggested last year. Doesn't work, at least if you registered your router (which probably is done automagically). Trying a new account/email requires that you enter the Orbi's serial #, and it won't let you register it under a different email address, apparently.
pizza_pablo wrote:
tadam, I tried to remove the Armor by factory resetting my router, but because I used the same login / password combo, for the router and the smartphone app as I had, previously, for each, I believe this allowed the Armor to stay on my account.
If I were to try again, I would factory reset the router and uninstall the smartphone app. When setting up the router I would deny the installation of the Armor. When creating a login, I would use a different email address, creating an entirely new account, for both the router and the smartphone app.
If you try this and it works, please post that, here.
Regards,
Pablo
Hi tadam, you can follow the steps on how to disable the Armor feature using the link below. Armor is part of the device firmware and can only be enabled or disabled.
May we know if you are encountering issues with the feature? We'd be happy to help.
Dexter
Dear Dexter,
You're not helping. Nothing is working to let me view my cameras from my cell phone with the Orbi connected to it. If I go buy a different router and it works I will post it here so everyone can dump their Netgear crap in the garbage.
