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Renewed Armor for $40, but charged full $99
WTH! I renewed Armor for a discounted price of $40 over the weekend, effective today, and today NetGear charged my credit card the full $99! To make matters worse, I can’t even call a customer service line to resolve it. WTH?! I’m so ticked, I’m about to dispute the charge. Somebody at NetGear better fix this immediately. Not a happy customer. I can’t get the attachment feature here to work so I can upload the screenshot of my confirmation, but the conf number is 152630065.
Can't activate Netgear Armor after being forced to downgrade firmware on cable modem router (CAX30)
Nighthawk CAX30 cable modem router (I can only select the CAX30S as an Associated Product but this is definitely a CAX30). Formerly, firmware 2.3.10. Purchased Netgear Armor to be sure that was -not- the issue. Followed both steps in Netgear's kb about CAX30 not connecting to internet. Downgraded firmware to 1.4.11.2 based on suggestion from users in Netgear and/or Xfinity forums. Only did so after all other suggestions from Netgear and Xfinity had no impact on the issue. My Netgear Armor subscription is no longer recognized by my Nighthawk CAX30. My preference would be for a full refund because I bought it under the impression that something was faulty on my end. It now appears there was something faulty on Netgear's end, given that the firmware is no longer available for download. I'm currently staring at a bright red banner in this forum that says, "We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that may have resulted in an interruption of internet service. For instructions to restore Internet connectivity click here." but the linked kb article says nothing about downgrading from a retracted firmware. This feels like an oversight at best, disingenuous and false advertising at worst given that Netgear is failing to disclose that the fault appears to lie in their own firmware, not a subsequent setting. Also notable that the now-retracted firmware (2.3.10) was in response to a serious security flaw (PSV-2022-0195) and I'm now being forced to choose between exposing myself to this vulnerability -OR- purchasing a brand new, usable device. How do I get a refund for a purchase I would never have made if it weren't for a faulty product?x6 Armor Problem
Hi The email I used to set up the router and Armor was compromised. I had to factory default and reregister with a new email address. The problem is, my Amor was registered to the old email and I can not see any way to transfer the subscription to the new email. Any help gratefully reccieved 🙂🙏Netgear Armor Blocking Xfinity Apps
Anybody else recently experiencing that the Xfinity app is unable to load recorded or live shows in the mobile app or on Roku when Armor is enabled? When Armor is enabled the app loads, but the show tiles/widgets are greyed out and do not load. Also, the channel icons do not load in the Live TV Guide. Disabling Armor causes both apps to work as expected. I have a CAX80 running firmware version 2.1.3.7 and have been since it's release without issue. This issue started about 2 weeks ago. See the attached file showing when Armor is enabled (grey tiles) and when it is disabled on the router (full show tile icons). Thanks
RBR50 and Armor
I keep getting a message that says "Configuration issue detected on ZTE 968." I don't have a ZTE 968. I don't know if one has connected to my network at some point and I don't know who it is or what. I'm concerned it's a security breach. The message usually comes in between midnight and 6 AM. I don't know if it's someone driving by or what. Is there a way to block it if I don't have the MAC address or any other information? Thanks.DDOS Advice
For the past 2 months or so, I've been experiencing major connection consistency issues such as fluctuating ping, reduced internet speeds, and even disconnections with my RAX75. I contacted the customer support from my ISP to see if there was any problems on their end, only for them to tell me it was a local issue. On Sunday, I decided to replace the router with the RAX120 and everything was running buttery smooth up until a couple of hours ago when I reconnected my Nighthawk EAX80 extender. NETGEAR armor sent me 5 threat reports of DDOS attacks blocked from the EAX80 and my Internet speeds were almost simulataneously destroyed. Every time I attempt to read the details of the threat reports the, app crashes. What are my options here?ISP says Malware comming from my network
Not that I completely trust email I got from ISP stating they detected Malwear Bot coming from my network, but gave no indication of which device on my network might be responsible. I did recently plug a Firestick into HDMI port of wireless IP TV, that I suspect "could" have malwear installed. ISP wants me to load their 'scan tool', but that would only scan the one pc loaded on, and will not scan all the other devices on my network, from multiple wired pcs, cameras (also recently installed chinese IP cameras that 'could' have malwear, SamKnows test router, printers, voip system. Also have numerious wireless devices from phones, laptops, printers, TVs, cameras, range extenders, security system.... Can't seem to find easy software program to run AV/Malwear scan on the LAN network, and seems to me any scan needs to be run at Router level to help detect melious devices on the LAN network. Wondering if NetGear has such a LAN scan tool built in, or option to get a scan tool or subscription in the router. I know when I first purchased, Netgear wore me out to subscribe to extended service and NetArmor. Not sure what NetArmor really is, and if it can SCAN and IDENTIFY suspect devices on the entire LAN network, wired and wireless, or does it just protect instrusion attempts thru firewall? (they wore me out so severly, I was debating to replace $200 router to something else, pretty bad bad marketing IMO, only 90 day tech support was also pretty lame to me also, trying to hook you into support subscription) Needless to say, I let NetArmor expire without every trying to use. If it turns out to be the program I need, how do I get reinstalled/subscribed? If NetArmor is not sutable to SCAN and IDENTIFY (maybe it just protects traffic over firewall... IDK), then is there a suggestion of another program(Netgear or something else) to scan LAN at router level to identfy suspect devices? If so, how to use, load, run at router level? I thought of wireshark, but not sure what suspect malwear traffic would look like. I figure it would have to be some program simular to wireshark, that can run both active on the spot scan, and passivly monitor traffic, on the chance that a removable device from the network, suddenly is connected and knows signature files, outbountd IPs of Virus and Malwear, to report back to LAN admin. In the back of my mind, I could imagine a relative visits with infected phone, connects to my guest WAP, and my ISP sees this malwear traffic... Firmware Version V1.0.11.106_10.2.100 Thanks in advance Brian