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Forum Discussion
Renewed Armor for $40, but charged full $99
WTH! I renewed Armor for a discounted price of $40 over the weekend, effective today, and today NetGear charged my credit card the full $99! To make matters worse, I can’t even call a customer service line to resolve it. WTH?! I’m so ticked, I’m about to dispute the charge. Somebody at NetGear better fix this immediately. Not a happy customer. I can’t get the attachment feature here to work so I can upload the screenshot of my confirmation, but the conf number is 152630065.
4 Replies
Any updates on this?
LisaSp wrote:
WTH! I renewed Armor for a discounted price of $40 over the weekend, effective today, and today NetGear charged my credit card the full $99! To make matters worse, I can’t even call a customer service line to resolve it. WTH?! I’m so ticked, I’m about to dispute the charge. Somebody at NetGear better fix this immediately. Not a happy customer. I can’t get the attachment feature here to work so I can upload the screenshot of my confirmation, but the conf number is 152630065.After much digging, I figured out how to open a case, but instead of refunding me the 59.99 extra that I shouldn’t have been charged, they charged me again, this time for $40. So, now I’ve paid $139.99 for a service that was supposed to be discounted to $40. I have responded to the ticket email thread for a few days to get this resolved, and no one has responded. If this wasn’t related to hardware, I’d fire NetGear for incompetency and crappy customer service. I tell ya, I will NEVER recommend NetGear to anyone. I’ll recommend against them because of this.
If anyone from NetGear is reading this and cares, PLEASE HELP ME. Case number ########.
Lisa
