Hey team, I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device

Found it... I'm using the iOS app, and here's where it's at... When you're logged in, you're on the page with the big icons (you'll see the Armor Security icon as "Activated") Now click the HOME icon on the top left. Click SETTINGS You should see a menu with Router Settings, Wifi Settings, etc From the list, select SECURITY Now you should see a toggle switch to turn OFF the Netgear Armor. Even though the main icon will still say ACTIVE, it will be off. If you open the orbilogon.com page on your computer, you'll see it's off.

Thank you, I couldn't find that. I guess I should know better than to look in the "armor" settings to disable armor.

WHAT IS THIS STUPID NETGEAR ARMOR NONSENSE!!! I am having the exact same problem! Armor is blocking not only many of my favorite websites, but it is also blocking all of my Google Home devices as well as both of my Rokus. I was having issues with my router, which led me to update the firmware. After updating the firmware this stupid Netgear Armor software was installed on my router. I didn't want or need this stupid god damned software. Now most of my connected devices are useless. Even better, I tried to contact Netgear tech support only to be told that my device was out of warranty and that I'd need to pay in order to talk to someone in tech support to fix this. YOUR STUPID NETGEAR ARMOR SOFTWARE IS THE REASON MY DEVICES AREN'T WORKING! I DIDN'T WANT IT, AND NOW YOU EXPECT ME TO PAY FOR TECH SUPPORT TO FIX IT? WHAT THE ACTUAL HELL???!!! There was no warning saying something along the lines of, "Dear customer, please be careful installing this firmware update as it has a stupid Netgear Armor software included that will be installed along with the firmware and will totally jack up all your connected devices and when you try to turn it off it will not turn off even though it says it is off and when you try to call us to figure out why all your stuff is now broken we'll force you to pay us money to before we'll fix the issue that we caused in the first place."This is freakin' ridiculous. I cannot believe I spent money on this piece of garbage router.

Yeah, this guy knows what's up. Today I couldn't respond to an invite because the router was blocking an important site. Also, I have to give location access to Netgear on my phone just to access the settings on my router? What kind of messed up, privacy invading crap is that? Why can't I manage the device through a web portal like every other router I've ever owned?

I’ve also got this problem: just purchased and setup an Orbi and the Armour thing activated.When I browse I see things missing, emails are missing images and I have no way of actually seeing the contents unless I connect to another WiFi or cellular network.For avoidance of doubt:1) I want Armour completed turned off and disabled on the Orbi, and I’ve already followed instructions to do so. It makes no difference.2) I do not want to submit links to another company to whitelist. Apart from being a pain to do and wait, I don’t know the source sites of images in emails etc.How do we do this?Any why does the Orbi app mandate Location access? It will not function AT ALL unless I give it access to my location. This is very bad.

How to disable / deactivate Armor on RBR50?

73 Replies

FURRYe38
Guru - Experienced User
Apr 01, 2019
I would post this here and ask.

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor

Possibly might have to reset...

downsc wrote:

Hey team,

I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device
SimonBelgium
Guide
Apr 29, 2019
Found it...

I'm using the iOS app, and here's where it's at...

When you're logged in, you're on the page with the big icons (you'll see the Armor Security icon as "Activated")

Now click the HOME icon on the top left.

Click SETTINGS

You should see a menu with Router Settings, Wifi Settings, etc

From the list, select SECURITY

Now you should see a toggle switch to turn OFF the Netgear Armor.

Even though the main icon will still say ACTIVE, it will be off. If you open the orbilogon.com page on your computer, you'll see it's off.
- danny07
  Tutor
  Apr 30, 2019
  Thank you, I couldn't find that. I guess I should know better than to look in the "armor" settings to disable armor.
- Sven62
  Tutor
  May 05, 2019
  Thank you!
FURRYe38
Guru - Experienced User
Apr 30, 2019
Also can find out on the Armor forum as well:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
- danny07
  Tutor
  Apr 30, 2019
  I searched there and did not find the answer. I did see posts in the Armor forum with the same question, and you replying that people should look in the Armor forum. Muy helpful.
  
  Google brought me to the answer above.
FURRYe38
Guru - Experienced User
Apr 30, 2019
Thanks for letting us know. :smileywink:
Southy
Tutor
Jul 18, 2019
This is NOT a fix. Despite it being toggled to "off" it is very much still on and hobbling my use of sites. It completely blocks the use of the App Store on ipad. I can no longer download any apps without first disconnecting from the Orbi mesh and connecting to a wifi hotspot on my android phone. I will box this damned thing up tomorrow if a fix can't be offered. How can a company be so bloody negligent, shafting its customers with what amounts to little more than malware. Unable to use Tidal on Sonos, unable to download apps on Apple, unable to access perfectly safe sites unless I switch to a wifi hotspot. Netgear, are you having a laugh?
- DexterJB
  NETGEAR Moderator
  Jul 19, 2019
  Hi Southy, I have sent you a message. Please check your inbox.
  
  Dexter
  - tingrassi
    Aspirant
    Jul 19, 2019
    I'm having the same problem with web sites and connecting a new ps4. Can you help me remove the Armor please.
BWest1
Star
Mar 15, 2020
I can't disable Armor... When I toggle the switch in the app, I there is a "Disabling NETGEAR Armor." screen which appears for a period of time witht he swirly icon indicating waiting for something to occur. Then an error message "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again."

So how can I get rid of this crap which is killing my internet performance? I've tried this at least 50 times, can't get past the error messages.

iOS app version 2.4.21.5 ... Firmware 2.5.1.8
- Durhammer
  Guide
  Mar 16, 2020
  Hi BWest1 -- unfortunately, you probably need to do a reset of your router.
  https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
  https://kb.netgear.com/000053863/I-reset-my-Orbi-router-how-do-I-set-it-up-again
  (The above aren't the clearest, but they should get you in the right direction.)
  Just whatever you do, do NOT re-enable Armor (Bitdefender in NETGEAR clothing).
  
  BWest1 wrote:
  I can't disable Armor... When I toggle the switch in the app, I there is a "Disabling NETGEAR Armor." screen which appears for a period of time witht he swirly icon indicating waiting for something to occur. Then an error message "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again."
  
  So how can I get rid of this crap which is killing my internet performance? I've tried this at least 50 times, can't get past the error messages.
  
  iOS app version 2.4.21.5 ... Firmware 2.5.1.8
  - DKJ
    Tutor
    Mar 31, 2020
    I am also having an issue with many sites being blocked. The directions to disable Netgear Armor are easy to follow, unfortunately the slider does not unblock sites. Before I return this product that I just bought, can someone post instructions on how to disable Armor, this would likely help reduce your call volumns.
- Mountainmanwv
  Initiate
  Jun 08, 2020
  Have the same issue. In any disable mergers armor. When I slide to turn off I get error process taking to long over 60 sec. need this fixed. As my internet keeps disconnecting.

Forum Discussion

How to disable / deactivate Armor on RBR50?