NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How to disable / deactivate Armor on RBR50?
Hey team,
I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device
I can't disable Armor... When I toggle the switch in the app, I there is a "Disabling NETGEAR Armor." screen which appears for a period of time witht he swirly icon indicating waiting for something to occur. Then an error message "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again."
So how can I get rid of this crap which is killing my internet performance? I've tried this at least 50 times, can't get past the error messages.
iOS app version 2.4.21.5 ... Firmware 2.5.1.8
Hi BWest1 -- unfortunately, you probably need to do a reset of your router.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000053863/I-reset-my-Orbi-router-how-do-I-set-it-up-again
(The above aren't the clearest, but they should get you in the right direction.)
Just whatever you do, do NOT re-enable Armor (Bitdefender in NETGEAR clothing).
BWest1 wrote:I can't disable Armor... When I toggle the switch in the app, I there is a "Disabling NETGEAR Armor." screen which appears for a period of time witht he swirly icon indicating waiting for something to occur. Then an error message "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again."
So how can I get rid of this crap which is killing my internet performance? I've tried this at least 50 times, can't get past the error messages.
iOS app version 2.4.21.5 ... Firmware 2.5.1.8
I am also having an issue with many sites being blocked. The directions to disable Netgear Armor are easy to follow, unfortunately the slider does not unblock sites. Before I return this product that I just bought, can someone post instructions on how to disable Armor, this would likely help reduce your call volumns.
I bought the RBR50 based on Consumer Reports recommendation. I think they should publish information on these issues with Armor and the lack of support for customers unable to use your product.
Contacted Consumers Reports, they will look into it and decide if their recommendation should be updated. Reviews on their site also mention that Bitdefender is useless. I just want to turn it off since the HW works fine.