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I have an old router which has been tossed out
Has anyone had any resolution to this problem? I'm in the same boat. I have an old router which has been tossed out, and I am not able to contact support, because in order to contact support you have...
Has anyone had any resolution to this problem?
Almost as impossible to find an effective question - a problem that somenody has found a tossed out Netgear router or what?
I'm in the same boat. I have an old router which has been tossed out, and I am not able to contact support, ...
Do you have a real question the community members related to Netgear routers in general, or related to NEtgear routers supporting Netgear Armor specifically?
Every Netgear router has a product label, plus some more indications which might help us to identify that router - so start with:
- Netgear model (from the proiduct label) Netgear model description from the integrated Web UI?
- What problem, what was the exact question again please?
NETGEAR_Support ???
This is an ancient account, probably created a long time ago by a Netgear employee, but no longer active, read: Retired. So this is certainly not an active Netgear Support account...
because in order to contact support you have to pay for the subscription service, so support for Netgear is impossible
Have a question related to Netgear Armor as you posted in this section?
Which products support NETGEAR Armor?
Most devices Netgear ever made are documented:
Where can I find information about my NETGEAR product?
Netgear Consumer Routers -> https://www.netgear.com/support/home/downloads
Netgear Business Routers -> https://www.netgear.com/support/enterprise/
In order to open a Support Case, as displayed on the Netgear page to Contact Support, and also in the very screen shot you posted, it states very clearly:
"Requires an entitled product or subscription".
My (old) product (which was registered and has a serial number) is no longer listed in the drop down menu (my current router and modem are), therefore I cannot choose the old item to get support.
I also do not have AirCard.
I also do not have a subscription.
The issue is that this old product (as explained by the OP) is still listed in my Netgear Armor dashboard.
I do not want it in my Netgear Armor dashboard. Why? Because it is in some landfill somewhere.
There is NO option to remove it.
I cannot create a support case or contact customer support for the reasons explained above.
I am going around in circles.
The EASIEST fix would for someone at Netgear to simply allow the option in the Netgear Armor dashboard, "TO REMOVE DEVICE". Not hard.
This feature is available, look here:
How do I remove an inactive or vulnerable device in NETGEAR Armor?
Admit, it's not in the App...
It's also not on the dashboard. I've looked, and looked. And then I've looked again. I just looked again now. There is no option. There are no 3 dots. It's not there.
To confirm, I am at armor.netgear.com.
I have logged in.
I am on the portal dashboard.
There is no option to "see all devices on this router".
There are no "ellipses".
There is nothing else on the Dashboard page besides a "threat indicator" and "security news"
If I go to "My Devices", I literally have NO options to do ANYTHING, except select which device I want to select. There is nothing under "Settings" and there is nothing under "Filter by" that allows me to delete this **** device.
If I go to "My Devices", I literally have NO options to do ANYTHING, except select which device I want to select.
Are you talking about an RS400? Or are you talking about a different router???
