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stevefxp's avatar
stevefxp
Apprentice
Apr 21, 2019

Install Bitdefender Failure

Hello all,

 

I have actived Netgear Armor on my Orbi and now am trying to extend protection to a user outside of my Orbi. I am able to get the software installed but when I try to activate it with my Netgear id/pswd it comes back "unable to connect to the server". This has happened for the last two days. Anyone seen this?

 

Steve

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 23, 2019

    Hi stevefxp,

     

    Welcome to the community!

     

    Is that device using iOS or Android? Please provide a screenshot of the error since that will help us. You can also try re-installing the app. Can you also continue to add other devices within your network?

     

    Looking forward to your response.

     

    Dexter

      • stevefxp's avatar
        stevefxp
        Apprentice
        Apr 30, 2019

        Yes sir...had to wait a couple of hours and then it was able to login successfully.