My Website Is Being Blocked by Netgear Router Security

emily423 wrote:

I run a small website and recently discovered that several visitors using Netgear routers can’t access it. When they try, they get a warning that the site is “blocked” or “unsafe.” Some said this happens with Netgear Armor enabled, while others mentioned Smart Parental Controls.

Netgear Armor uses BitDefender technology.  I suggest using the BitDefender link checker: entering your website URLs and seeing what (if anything) it finds.

• https://www.bitdefender.com/en-us/consumer/link-checker

That should confirm whether Armor is the culprit (or not), and if it is blocking the site (or specific pages of the site) it should give you some more details on the reason.

If it is blocking your website for a reason you cannot fix, you could try contacting BitDefender Support here:

• https://www.bitdefender.com/consumer/support/help/

You could then

1. select the second "How To's ..." tile
2. select "How To" in the "Issue Type" section
3. select "Netgear Armor Powered by Bitdefender" as the product
4. click "contact support"

Then you will see an "send us an email" option on the bottom right.  If you click on that, it will open up a contact form.

Note this is a user-to-user forum, and I don't work for Netgear (or BitDefender).  I don't know how BitDefender would respond.  FWIW, I do not have Armor or parental controls enabled on my router.