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OilCan's avatar
OilCan
Guide
Feb 28, 2021
Solved

Netgear Armor - "Failed to subscribe"

I'm trying to activate Netgear Armor, but am getting the same message as many here: "Failed to subscribe". Tried contacting Netgear chat, but apparently the high pricetag of this router affords buyers a mere 90 days of free chat support. Wow. 

6 Replies

    • OilCan's avatar
      OilCan
      Guide
      Feb 28, 2021

      Okay, just purchased Armor by following these instructions: 

       

      1. Launch a web browser from a computer or mobile device connected to the Internet.
      2. Visit armor.netgear.com.
      3. If prompted, enter your NETGEAR account credentials and click Sign in.
      4. Click Allow.

      Note: By clicking Allow, you are allowing Bitdefender to collect your profile information and email address.

      The NETGEAR Armor portal displays.

      1. Click the menu icon.
      2. Select My Subscriptions.
      3. Click Activation Code.
      4. Enter your activation code.
      5. Click ACTIVATION CODE

        Now, I go into the Nighthawk app. It still says "Activate Trial". I click on it, and it STILL says "Failed to Subscribe". Also checked the browser page for the router, and IT still says "Not Activated" under Armor Security.

        Also, the debug file says I don't have a subscription, which isn't true. I've also tried rebooting, and that doesn't help either. Please help. 

        Please help.