NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

xtrmtrk's avatar
xtrmtrk
Initiate
Jun 20, 2019

Netgear Armor and another antivirus

A few days ago I bought a year's subsription to Armor.  Everythign seemed to go smoothly and I could see that it was installed on my Orbi router.

Yesterday there was a local Comcast failure which in the process of diagnosing forced me to do a factory reset of my Orbi.  Since then I have been unable to reactivate Armor.

When I run the Orbi app it shows that Security is "Not Activated" so I click on the button to install it.  I then see it "Validaing Account" then only an option to "Activate Trial".  Upon selecting that I get an error dialog saying "ERROR Failed to Subscribe"

If I use a browser and log into my Netgear Armor account I can see it knows about my Orbi and is still reporting threats from several days ago.

I've attached a collection of all of the screens I see.

I've tried restarting the Orbi many times.  I've done another factory reset.  NOTHING seems to let me activate Armor again.

All suggestions would be appreciated.

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 20, 2019

    Hi xtrmtrk, welcome to the community! Please try reinstalling the app and see if you're able to get around the issue. Also, please make sure you are using the same logins for the app. Please keep me posted if the issue will persist.

     

    Dexter

      • xtrmtrk's avatar
        xtrmtrk
        Initiate
        Jun 24, 2019

        Oddly, the next morning I simply restarted the Orbi and when it came back up all was well.  This was after I must have restarted it a dozen times the previous day.  I don't know what changed overnight but I won't complain!  It's fixed for now.

         

        Thanks!