Forum Discussion

Aspirant

Jul 28, 2022

Netgear Armor Blocking Xfinity Apps

Anybody else recently experiencing that the Xfinity app is unable to load recorded or live shows in the mobile app or on Roku when Armor is enabled? When Armor is enabled the app loads, but the show...

Armor Blocks Xfinity.pdf542 KB

Troubleshooting

olympos1625

NETGEAR Employee Retired

Jul 28, 2022

Hi Mcallan01,

Welcome to NETGEAR Community!

Thank you for reaching out. Did you just recently update the firmware of the CAX80? If not yet, please try doing so for isolation. You may try the steps from the link below.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team

olympos1625

NETGEAR Employee Retired

Aug 05, 2022

Hi @Mcallan01,

Thank you for your response. Did you reset the CAX80 after loading/updating the latest firmware? If the issue is still the same after reset, Please DM us the following information:

Name:

Email:

Phone:

Preferred schedule (atleast 2 days ahead)

Timezone:

Device S/N:

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

I am looking forward to your response.

Regards,

Oliver

Community Team