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Forum Discussion
Netgear Armor no longer enabled, even though subscription active
Netgear Armor is listed in the dashboard (192.168.1.1) as not enabled, even though armor.netgear.com says its still active. Even though this is a currently paid-for service, I have no other way to access support.
4 Replies
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
plemans wrote:To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription serviceArmor doesn't appear in the list of products when I'm logged in and there is no subscription option otherwise.
Ended up finding through community support that I should just try toggling Netgear Armor 'enable' button off, then on again in the Netgear app, and it did work :) Apparently the desktop UI can't control that--it's app-only control for that feature.
Thanks for taking the time to respond!
Chris
