NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

johnpfeifer4's avatar
johnpfeifer4
Follower
Aug 25, 2021

Netgear Armor Started blocking Pump Spy

Today Armour started blocking my Pump Spy device which manages my sump pump and sends alerts to my phone when there is a problem with the pump.  I unblocked the URL but the. I've unblocked the URL but it keeps blocking attempts to login to my pump spy device.

 

The Armor user interface is a piece of garbage.  I'd much rather have access to modify the ACL's myself.

 

Any help would be greatly appreciated, I'm ready to throw Armor in the garbage.

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 12, 2021

    Hi johnpfeifer4


    Welcome to NETGEAR Community!

     

    We had a similar issue that was already raised to the product team. The reason why you are getting this is that the Inventek Systems IoT was sending unencrypted authentication. You can unblock the URL but the URL would use a different IP address then Armor would detect it as a new connection. This means that Armor would block it again. 

     

    What you can do is to contact the 3rd party support and inform them that their device is sending unencrypted authentication as this is not an Armor issue. 

     

    Regards,
    Blanca
    Community Team