Netgear too slow in charging card

I find it amusing/disconcerting that Netgear promotes itself as a security company by providing Armor/Bitdefender for my network, yet seem oblivious to those of us who have in place security on our charge cards. My charge card is controlled through software provided by my bank that allows me to turn it off so no charges can be made, and create a specific profile under which it can be charged when it is on. My card was on and able to be charged when I resubscribed to Armor. However, Netgear didn’t initiate that charge until hours after. I do not leave my card on indefinitely waiting for a charge, kinda defeats the whole purpose.  Thus the charge was denied. I called and spoke with a tech who had apparently never heard of such a thing.