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Forum Discussion

sgreensides1's avatar
sgreensides1
Tutor
May 27, 2024

NO PLACE to edit / update Credit Card details for Armor Subscription

Old Credit card has passed its expiry date and tried to add new as {ONLY OPTION], but keep getting invalid card details.

All I need to do is edit the older existing one, BUT no facility for this.

 

Please, Please update the website for this long standing problem and let me know when I can pay for this years Armor subscription 

 

Many thanks in Advance

Steve

4 Replies

    • sgreensides1's avatar
      sgreensides1
      Tutor
      May 28, 2024

      Clicking on the link takes me to a page of links

      Clicking on the most appropriate one gives "Access Denied"

       

      So still no further forward

      Why is it so difficult to pay NetGear?

      Steve

      • sgreensides1's avatar
        sgreensides1
        Tutor
        May 28, 2024

        Gave it a rest and rebooted - just in case it is me

        and

        now I get

        "Authentication Failed." when trying to access the webpage.

         

        At least it is a different response, but why can we not edit the existing card in place.

        Why are we denied this easier routine.

        Why when we enter our new card details; it is thrown out as "Incorrect Details" - presumably because the 16 digit number is the same, but the rest is different.

         

        Tried everything

        Steve