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Forum Discussion
Orb RBK50 Armor Activation Issue - ARM-PYMT-EXP
Can't seem to activate via the phone app with Paypal payment. Getting error "ARM-PYMT-EXP" error message. I called the 888 number and the tech sound clueless and I had to explain the issue like 3 times. Any idea how to resolve this issue?
I checked armor.netgear.com and it shows it was activated recently. So it looks like the payment went through.
9 Replies
This is clearly an issue that many of us are experiencing. Why is it that NG cannot post the solution online so we can fix without calling in to the worthless customer service / so called technical support? I called yesterday, explained many times only to be told I have to escalate. Meanwhile, my network is at risk due to lack of support. I guess a social media campaign will be needed to inform and possibly prevent other from purchasing this sub-standard product. Shame on Netgear!
I have Orbi Netgear RBR20 with same Armor Error: ARM-PYMT-EXP, contacted online supprt.
After hour of chat and trying several things the issue still not resolved.
SHAME that such big company as Netgear cannot resolve this issue and support agents are following text book instruction.
Hi AriaVision
Are you still experiencing this?
If so, please send me a private message with your name, email address and device serial number.
Regards,
Blanca
Community Team- Thank you very for the replay but no thanks I’m not anymore interested for the help from Netgear as I have replaced Orbi with Google Mesh System.
The technical department of Netgear never reached out for providing any solutions and I’m not the first person which disappointed with this kind of service from Netgear.
As an YouTuber im going to create video about this issue so everyone is aware what kind of service they can expect from Netgear.
Did you ever get a response to this issue? TIA!
- No as they have no clue what is the issue
Okay thank you for the quick response. I will need a refund for my subscription then. Can you assist with this? Thank you.
