Orbi - Armor Security Expired - Off

Question

Hi,I have a valid armor subscription, but when I go into the Orbi app, I see Security Expired - Off so I clicked on it. I get a message saying checking NETGEAR armor status and then it comes up with the image below that says “This plan is not available”.I have re-installed the app on my device and rebooted the router.What can I do?

Christian_R · Answer

Hello RyanJ1793,

&nbsp;

Welcome to the community! May you send me a private message with your email address and router serial number.&nbsp;

&nbsp;

Christian&nbsp;

RyanJ1793 · Answer

Thank you. I msg'd you as requested.&nbsp;

B1ptsv24 · Answer

I have the same message but I want to purchase it. I do not have an option to purchase it. I will also send you a PM

RyanJ1793 · Answer

I've been on the phone with them multiple times now. The last guy said he'd call me back in a day or two with a solution. That was over a week ago.&nbsp;I won't be buying netgear again.

Christian_R · Answer

Hello B1ptsv24,&nbsp;

&nbsp;

I have responded to your private message.

&nbsp;

Regards,

Christian&nbsp;

Forum Discussion

Orbi - Armor Security Expired - Off

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