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Forum Discussion
Solved
ORBI App and Armor
My Armor subscription expires in Decemeber, 2026. However, The Orbi app does not recognize this. I have spent two weeks interacting with Netgear support trying to get the Orbi app to recogniz...
Hi Kevin-
I wanted to let you know that Level 3 support corrected the subscription on their end and a very abled L2 support tech assisted me in the Orbi Router refresh and setup. I'm back to fully operational. The tech is going to try to reach out to the subscription folks to extend my subscription to cover the months I had in unusable time.
Thanks again for your assistance.
Ed
The only advice I see from Netgear is this:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service