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ORBI App and Armor
My Armor subscription expires in Decemeber, 2026. However, The Orbi app does not recognize this. I have spent two weeks interacting with Netgear support trying to get the Orbi app to recogniz...
Hi Kevin-
I wanted to let you know that Level 3 support corrected the subscription on their end and a very abled L2 support tech assisted me in the Orbi Router refresh and setup. I'm back to fully operational. The tech is going to try to reach out to the subscription folks to extend my subscription to cover the months I had in unusable time.
Thanks again for your assistance.
Ed
Hello ed1968,
Welcome to the NETGEAR Community!
I am sorry to hear that you are having issues with your Amor services through your Orbi app. I will escalate this issue to our experts on your behalf for visibility and resolution.
There are no further actions needed on your behalf.
Best,
Kevin
NETGEAR Team
Hi Kevin,
believe it, or not, I am still trying to get Netgear to resolve this issue. I have followed their instructions twice on factory resetting my router and starting from scratch. Both with the same result. It's been well over a month with no noticeable action from them other than their Level 3 being assigned to the issue. Meanwhile I purchased a subscription in December that is not usable.