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Forum Discussion

ed1968's avatar
ed1968
Tutor
Jan 06, 2026
Solved

ORBI App and Armor

My Armor subscription  expires in Decemeber, 2026.  However, The Orbi app does not recognize this.     I have spent two weeks interacting with Netgear support trying to get the Orbi app to recogniz...
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  • ed1968's avatar
    ed1968
    Feb 16, 2026

    Hi Kevin-  

    I wanted to let you know that Level 3 support corrected the subscription on their end and a very abled L2 support tech assisted me in the Orbi Router refresh and setup.  I'm back to fully operational.   The tech is going to try to reach out to the subscription folks to extend my subscription to cover the months I had in unusable time.

     

    Thanks again for your assistance.

     

    Ed

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Feb 09, 2026

Hello ed1968​,

 

Sorry to hear about your experience. I will reach out on your behalf to expedite this issue!

 

Best,

Kevin

NETGEAR Team

ed1968's avatar
ed1968
Tutor
Feb 10, 2026

Thank you for your assistance. 

 

I find it difficult that L3 can't find a solution for my issue, and their inability to reach out to me to work on the issue together.   This  is what is most disheartening.  It does not resemble my previous experiences with Netgear support.