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Arun_Chups's avatar
Arun_Chups
Follower
Jul 20, 2022

Orbi App shows Armor Security as "Expired - Renew Armor Now" when its already renewed

Hello - I have Netgear Orbi router RBR750 and i have subscribed for Netgear Armor via mobile app. Now in Armor app it shows Armor Security as "Expired - Renew Armor Now" when its already renewed. Subscription was auto renewed and have more than 280 days left. when checked Armor bitdefender app it shows Netgear Armor (Pro) 282 days left. Please help in fixing the issue. 

 

When i click on Armor Security in Orbi app it takes me to store.bitdefender.com and asks me to place an order. 

8 Replies

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  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 20, 2022

    its something you'd need to actually get in contact with netgear to help with. Sadly, the community forum can't help on the backend stuff. 

    Maybe a mod can DarrenM 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 20, 2022

    Hi Arun_Chups

     

    Kindly send me a private message with your name, email address and device serial number. 

     

    Regards,
    Blanca
    Community Team

     

     

    • Davidi66's avatar
      Davidi66
      Aspirant
      Aug 21, 2022
      Same problem as OP, but via multiple payments my security is now extended to 2024:

      Hello - I have Netgear Orbi router RBR750 and i have subscribed for Netgear Armor via mobile app. Now in Armor app it shows Armor Security as "Expired - Renew Armor Now" when its already renewed. Subscription was auto renewed and have more than 280 days left. when checked Armor bitdefender app it shows Netgear Armor (Pro) 282 days left. Please help in fixing the issue.

      When i click on Armor Security in Orbi app it takes me to store.bitdefender.com and asks me to place an order.
      • 497's avatar
        497
        Initiate
        Feb 06, 2023
        Same problem
        Made multiple payments
        App “expired-renew armor now “
        Please help
  • veryannoyed's avatar
    veryannoyed
    Aspirant
    Mar 06, 2023
    Was your situation resolved? I’ve been having the same issue with my renewal subscription for the rbr750 and spoke to multiple reps with no resolve. They all keep saying wait 24 hours or a few days for it to resolve itself. I’m totally frustrated!

    They wanted me to uninstall/reinstall the app. I said it’s not just the app ffs! Subscription shows expired on the armor dot netgear dot com website, too. Seems a lot of people have the same issue and have to jump through hoops to get it fixed. Disgusted!
  • GOODLACE2's avatar
    GOODLACE2
    Guide
    Dec 24, 2023

    Anyone got this solved? Same here. Just renewed. Still showing expired