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Forum Discussion
Printer spontaneously prints when Netgear Armor Security Scans
I am having an issue regarding the Netgear armor security software. Each time it runs a vulnerability scan my printer spits out a few pages saying the following:
HEAD / HTTP 1.1
Host: x.x.x.x:9100
User-Agent : curl/7.59.0
Accept: */*
and other pages similar to the above.
Afterwards, I also received a notification on my iPhone for the Netgear Armor app that indicated a scan had been run and that no vulnerabilities were present. It happens each time a scan is done.
How do I prevent this from happening?
50 Replies
Oh, my goodness. Please take a look at this post: https://community.netgear.com/t5/Orbi/Unwanted-printing/td-p/1822358
Maybe this issue needs to be posted to the Armor forum: https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
I just went to the Netgear Armor forum and searched for "printer". Oh, my.
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
We Luddites do not have this problem because we never turned it on. (LOL)
- I see a lot of inquiries but I see no solutions. Why is my printer spitting out 3 "User-Agent : curl/7.59.0" pages several times a week?
- Am having the unwanted printout after install of Orbi and Armor. Can you please give me a way to stop this ....and no I don’t want to take it off the net.
Same random printer issue I have seen on this forum. # pages every few weeks Sample on one page is:
Get/ HTTP/1.1
Host 192.168.1.11 :9100
User-Agent: curl/ 7.59.0
Accept: */*
2nd page:
Options * RTSP/1.0
CSeq: 1
User-Agent: curl/ 7.59.0
3rd page HEAD/ HTTP/1.1
Host: 192.168.1.11:9100
User-Agent: curl/7.59.0
Accept: */*
Printer is an HP Envy 7100 series wireless
My Brother HL 3170cdw Laser Jet is doing the same. I have the R7000 AC1900 Nighthawk that came with Bitdefender. After reading a lot of posts from others pleading for help, I saw that updating the firmware for my printer may work. I wouldn't be so bothered by this, but it prints these 3 pages around 2am which wakes my wife (very light sleeper) and I get to hear about it. I don't get what this does or why it is doing it...When I read about disabling Armor does that mean Bitdefender? I ask because I don't see an Armor application to close.
I am disappointed with the lack of responsiveness to this problem. This problem freaked me out. I feared someone hacked into my system. Luckily, the printing did not occur at 2 AM and cause lost sleep.
After I invested hours into research, I decided to call Netgear tech support. Of course, the agent was clueless and a waste of time. Final solution: Disable Nighthawk Armor and wait for an upgrade to the firmware.
Dexter: I hope you are reading this and can give the community an answer that will help everyone. Emailing individuals with an answer is unacceptable for the community.
- Strange that the only solution is to turn off the enhanced security.
mlzemina wrote:
Strange that the only solution is to turn off the enhanced security.My understanding is that only certain printers react to the Armor scan by printing three (mostly blank) pages.
My memory from reading posts is that for some printers a firmware update to the printer made that stop.
So one might conclude that customers have few choices:
- Find a way to have Armor not scan their printer, but continue scanning everything else.
I do not understand why this solution is not discussed, but I confess to (a) not having activated Armor so I cannot explore "settings", or (b) extensively reading the posts in the Armor community forum. Maybe this is a solution? - Get the printer manufacturer to release updated printer software.
i.e. "When pigs fly." - Live with it and use those three pages for scrap paper. Also, keep the printer far away from the bedroom so the printing sound doesn't interrupt sleep.
- Not use Armor.
The only thing Orbi customers have control over is their own actions.
- Find a way to have Armor not scan their printer, but continue scanning everything else.
- I’m having the same issue every time I get a security network scan. 3 wasted sheets of paper with barely anything printed on them. I thought it was the printer but I see it’s the network security that’s the culprit.
Netgear!!! What are you doing about this annoying problem?!?!?Sorry not to provide any model, version, OS, etc. details, but our solution doesn't need that. This is simple. We became so sick of the annoyance and the waste of paper, that we simply turn the printer off on Tuesday afternoons and turn it back on either that evening or the next day. If you simply MUST have your printer on all the time, then this clearly won't work for you. But we are light users, and this simple action has made us happier campers for many months now. We established the time to shut down based on the reports that spouse received and the printer spit out. An hour of shut-down would probably be plenty, but we give it much longer. Like I said, not heavy users. A simple alarm goes off to remind me. No more aggravation, no more wasted paper (one can only use so much scratch paper, even in retirement). This thread has grown old along with me, with still no technical solution in sight. Go old school and pull the plug!
- This was fixed by a secret FW upgrade that they never released to public. Very odd.
- I am having the same issue and have had it for awhile. My firmware is up to date. I am going to follow the lead of others and disable Armor until Netgear gets this issue under control.
- Try shutting it down and restarting
I have the same issue and I do not want to shut off my printers as I have multiple users. The firmware is up to date on router and printers. After port scan by Netgear Armor both HP and Epson printers print 3 pages. I would like to know if there is a solution or out goes this product! Thanks
- I’ve been scratching my head for such a long time and thought my network was hacked! I even searched printer job log, it showed no user name, no job ID for these three pages. So it’s the router!! Please fix it, Netgear!
