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MN58490214's avatar
MN58490214
Initiate
Jul 23, 2019

R7000/Armor

Unable to activate Armor on my Nighthawk R7000 router. I get through the login but when I click "activate" it errors with: "Activation Failed The NETGEAR Armor security activation process failed due to some reason. Please contact Technical Support for more details."

 

Fun thing about this: there is no way to open a ticket. Armor isn't listed as a product in Netgear My Products even though I paid $70 for it. Tried submitting via armor.netgear.com/support and they seem to have the submit button disabled. There appeared to be no combination of choices on the form where Submit worked. Tried Firefox and Chrome. At this point I just want a refund but even that seems impossible.

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 24, 2019

    Hi MN58490214, welcome to the community! I assume you've gone through the trial for Armor and you're trying to activate the code. If so, others have reported that Bitdefender was able to activate it from their end. You can reach them through the link below.

     

    https://www.bitdefender.com/consumer/support/

     

    If you already have, you can send me a private message with the serial number and email used for the Armor subscription.

     

    Dexter

      • MN58490214's avatar
        MN58490214
        Initiate
        Jul 28, 2019

        I did finally figure out how to reach Netgear support and they were unable to ressolve. I contacted Bitdefender and canceled the Armor subscription.