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stralytic's avatar
stralytic
Aspirant
May 20, 2019
Solved

R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

After upgrading my R7000P router to firmware V1.3.1.64_10.1.36 I was asked to login to Netgear Armor, username password works. Then it asks if I want to activate a 90 day trial even though I have paid for Netgear Armor. It then displays a message:

 

The NETGEAR Armor security activation process failed due to some reason.
Please contact Technical Support for more details.

 

  • DexterJB's avatar
    DexterJB
    May 21, 2019

    Hi stralytic, welcome to the community! Other users who have experienced the issue confirmed that a factory reset fixed it for them. That's something you can try if you haven't yet. The steps are described here.

     

    Dexter

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 21, 2019

    Hi stralytic, welcome to the community! Other users who have experienced the issue confirmed that a factory reset fixed it for them. That's something you can try if you haven't yet. The steps are described here.

     

    Dexter

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 22, 2019

      Hi stralytic, may I know if you've performed the factory reset? Please make sure you are using the same logins/credentials when you initially activated Armor.

       

      Dexter