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ArunGupta's avatar
ArunGupta
Apprentice
Nov 23, 2022
Solved

RBKE 963 Netgear Armor subscription

Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

Thanks,

 

  • The Amazon listing says 30 days. As Pooh would say, "oh, bother" 

6 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    ArunGupta wrote:

    Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

    Thanks,

     


    Can you please post a screen shot of that Netgear website page?

     

    The Product Data Sheet for the RBKE963 includes:

     

    The only place the word "trial" appears in in that footnote. The web site referenced, https://www.netgear.com/armor contains this:

    My guess is that the intention is 30 days.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    The Amazon listing says 30 days. As Pooh would say, "oh, bother"