RBRE960 - Armor blocks access to Walmart and Discord app (July 2024)

Question

Recently, after I noticed the Armor app went from being branded as Bitdefender to Netgear Armor, access to the Walmart app and Discord app is blocked when using the Orbi Wifi. If I turn Armor off or connect via mobile data, both apps work instantly.

I got on the support chat on 7-11-2024 and explained the situation. A ticket was created and being sent for further support within Netgear.

Somehow Armor is now blocking access but does not trigger an alert so I can't override it. Right now it's inconvenient, but I'm concerned that more apps/sites/software could end up blocked as well, esp b/c I work from home. I can't afford to wake up and my work software suddenly stop due to Armor.

Hopefully NG can get a fix in asap.

CrimpOn · Answer

Aside from mumbling, "Why am I paying for this???",&nbsp; I have nothing practical to suggest.&nbsp; How about:

Post a question in the Armor forum and hope someone is participating and has a solution:https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor&nbsp;
Check out this Netgear page about subscriptionshttps://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service&nbsp;
Only use the Walmart app when not connected to the Orbi WiFi.
Post a video on Instagram or Tik-Tok about "Watch what my WiFi does when I try to open the Walmart app."

Well, at least I never signed up to pay Netgear for this!
&nbsp;

CMoneyTrading · Answer

Recently any phone that uses the Orbi Wifi cannot connect to the Walmart app. Walmart.com is fine, but the app will not connect. If we go off the Wifi and to mobile data, works again.

Tried to reboot, power cycle but no luck.

How do I clear out whatever the issue is so we can use the Walmart app on the wifi again?

thanks

FURRYe38 · Answer

Something to ask Walmart about there app.

CMoneyTrading · Answer

Like I said, the app works fine on mobile data or other Wifi connections.&nbsp;It's clearly an issue with my Orbi.&nbsp;

FURRYe38 · Answer

Is Armor or SPC enabled on the system?&nbsp;
&nbsp;
Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
&nbsp;
What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Forum Discussion

RBRE960 - Armor blocks access to Walmart and Discord app (July 2024)

10 Replies