Unable to renew Armor Subscription

Question

I am trying to renew the armor subscription and it does not allow me to do so. Error message “This plan is not available”. I saw other threads on similar errors and please know that I already tried deleting and reinstalling the app, rebooting the modem/router and also tried installing the app on a different device. Nothing helped. The model of the router is Nighthawk AX2700 (which for some reason does not even show up in the list of models when I was posting this message lol)

Does anyone know what I should do?

plemans · Answer

Sadly, you do need to talk to support with it.&nbsp;
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support----&gt;Contact Support----&gt;Get help with my subscription service

mgiaccio · Answer

Thank you for your reply. I just tried that and it won’t even let me go through the support because it says that I need to buy a support contract. It’s not even my fault that does not allow me to renew. So disappointing with Netgear customer service….

nielsvds · Answer

Did you already tried to login to your armor account by using the website, my subscriptions? https://armor.netgear.com/
I couldn't find your router on the supported list. https://www.netgear.com/home/services/armor/resources/#armor-capable-products

Forum Discussion

Unable to renew Armor Subscription

3 Replies