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Forum Discussion
Wait for you take a paid subscription
Before you take a paid subscription on Amor, wait when your free trial is expired.
I was satisfied and took a subscription after 5 days.
But to my surprise the subscription started immediately and not after the free trial.
After contact the support by email this is there answer:
Your interest in Bitdefender products and services is much appreciated.
Unfortunately, when purchasing, the paid subscription replaces the trial, as they cannot exist both at the same time
2 Replies
Thet want your business and they want you to renew your subscription when it comes up for renewal. I would open up a ticket with Bitdefender Support and tell them exactly what happened; and that had you known, you would have waited for the trial period to end before buying a subscription; and ask them to extend your current subscription to reflect that the unused portion of your trial. I'd be willing to bet that they will be pleased to accommodate you.
- Tried that and opened a case with support right after noticing same issue. Realised the support is not very responsive and it takes weeks to get response for every question. After back and forth for a couple of months they made it clear that was expected behavior for the subscription and they are not going to extend anything.