AC1900 Disney Circle Reset Admin Details

Question

Hi,&nbsp; I installed the circle app on my phone with the intent to register it with the netgear router.&nbsp; I was showing my wife, and while I was out of the room, she started the reigstration process to see what was required.&nbsp; She wanted to check if credit card details and payment options would come up thrught the registration process.&nbsp; She put in a made up details (email and phone number), and continued through the process.&nbsp; It then appears to have connected these details to the Netgear and my phone, and I cannot now add other users, and it asks for the code, which it sends to the made up number, that my wife put in.&nbsp; How can I unpair, or add another user, so that I can set up the circle app?

JCECRB · Answer

For reference....for anyone elase who may be having the same problem.
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I have sorted it and can now access Circle on my iPhone.
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Deleting and restoring the Circle app didn't work
Restoring my iPhone from a previous back up didn't work.
I did multiple hard resets (pressing the button on the back) of the router. &nbsp;Which didn't actually restore the router to factory settings, but that's a seperate issue.....grrrr....and also didn't solve the problem with the Circle app.
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Finally I managed to wipe/reset the router to factory settings through the Netgear Genie app (or I guess www.routerlogin.net would work the same) &nbsp;Click on the ADVANCED tab&gt;Adminstration&gt;Backup Settings&gt;ERASE
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I also did a hard reset on my modem...The reset button worked just fine for this.
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I then reset up the modem and the router from scratch.
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Downloaded the Circle app and it let me start the Circle sign up process from the beginning.....including allowing me to put in the correct phone number! &nbsp;
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It really was somehting of a palaver but modem, router and Circle now fully operational.
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Happy days!
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JCECRB · Answer

Hi
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Do you manage to solve this? &nbsp;I have the same issue. &nbsp;Am going round in circles....excuse the awful pun.

sagjmo · Answer

Hi there, yes&nbsp;I did manage to solve this, but it wasnt due to help from Circle, or Netgear&nbsp;unfortunately.&nbsp; I just kept going around in circles, literally.
What&nbsp;I had to do was go into my phone and clear the details that were stored against the circle app.&nbsp; I went into setting on my phone as i have a Samsung s7, found the circle app, then went down&nbsp;and selected&nbsp;storage, then pressed clear cache, then did the same to clear data.&nbsp;&nbsp;I was then able to go back into the app and put in the right details on the phone.&nbsp; You obviously will need to make sure you do this on the phone that was originally used to set it up.
I hope this helps you. :-)&nbsp;

JCECRB · Answer

Ah, that's great, glad you sorted it.
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I have an iPhone....have deleted the data for the Circle app, reinstalled etc but it is still the same :-(. &nbsp;No idea how to clear the cahce on an iPhone so I will try and restore my phone to a previous version without the Circle app on it. &nbsp;Fingers crossed.
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(I have a ticket open with Circle on Netgear support whoc aren't being massively helpful....struggling to get them to see that I can't do all the changes they are asking me to do as I can't get in to change the details without the text code which I can't get because I the phone number is wrong!) &nbsp;Anyway, many thanks for your help, I will persevere.

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AC1900 Disney Circle Reset Admin Details

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