Circle 1 Gen paused all devices

Question

Somehow my phone was added to the circle list to pause which is the device I use circle on. I've reinstalled, etc...I can turn parental control off through my computer with router login. But if I try to log in with the app everything goes back to being blocked including phone so I can't get any further than This device is paused.

No idea how to remove my device or log in to circle without it pausing everything.

AshumSmashum · Answer

Well, it's my circle 1 account, though, not my router doing it. Tried creating a new account but it's still just linked through my router and instantly pauses everything. I'm going to attempt installing the app on a new phone and see if I can log in just to unpause my phone!

AshumSmashum · Answer

Well, I tried that and all seemed well until I needed the passcode. Had it sent to my phone but it wouldn't work to log me in. Said it was invalid despite having it resend 3 times with same code.Yet, it paused all my devices again. So, with no way to log in to the app anymore I just said forget about it. Turned it off through the router and it will stay that way. lol

DexterJB · Answer

Hi, you can try resetting the device back to factory settings and reconfigure everything.
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Dexter
NETGEAR Team

DexterJB · Answer

Please keep us posted.
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Dexter
NETGEAR Team

FURRYe38 · Answer

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Information/td-p/2192590/jump-to/first-unread-message

Forum Discussion

Circle 1 Gen paused all devices

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