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Forum Discussion
Circle 1st gen App no longer implements internet limits
In the last several days to week all limits that can be set on the app no longer function. For example if a profile is only limited to two hours of Internet use a day - the app usage for that profile...
LBR20 with 5 satellites; rbs40v x4 and rbs50v2 x1
circle premium went down for about a month last year, I suspect this year it has something with them renaming the app in the IOS store. Likely circle didn't coordinate with netgear again, and we need to wait on a firmware revision.
It would be nice if I could avoid the self-check devops lane at netgear shopping mall.
Yo, netgear devops, what gives. I own two copies of circle app in the appstore and neither one works, $50x2.
Please ask questions and resolve asap
I've done all this, except setting my router up as new (cough hack, tier 3 devops engineering support)
https://support.meetcircle.com/hc/en-us/articles/115001381012-Circle-1st-Generation-Passcode-Issues
when i disable parental controls the router barks it's not working and I can turn it back on via circle app, but no bueno on the premium features working (like last year)
details from the firmware page cc: FURRYe38 DexterJB
connected devices: 75, 30+ IOT devices on guest without visibility to each other, the other are human interface systems used by family
Circle Parental Control Info Agent version: 2.3.0.4; APP Database version: 2.15.2
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update: circle support has provided support, as they should since they ask us to email them in the app store
On my end, the parently controls look enabled in the UI, but clearly they aren not based on the circle teams experience. Which means this may be/is a netgear software issue. I checked the debug.htm page, no bueno on the parental control settings. I may try the telnet option to check settings and set configuration since the GUI may not be presenting correctly:
From Circle:
Matthew W. (Circle)
Apr 14, 2022, 10:53 AM PDT
Hi Joshua,
Thank you for your reply.
In further investigation, it looks like Circle is not enabled on your router.
Here are the steps to enable Circle on your NETGEAR router:
- Open an internet browser from a computer or mobile device that's connected to your router’s network.
- Go to http://www.routerlogin.net
- Enter the router admin's username and password. If you're new to logging into your router, please note that the user name and password are case-sensitive (meaning, upper and lower case matter). Here are the default username and password in case you haven't set up an admin on your router yet:
- Default username: admin
- Default password: password
- Select "Parental Controls".
- Find the option for Circle controls and tap the slider to enable them.
- Click the "Apply" button.
Hope this helps.
Matthew W. | Circle Support
Hi All
I have learned from Circle that the information on app store from both circle and netgear, may be fraudulent or a scam.
I've posted to the appstore my concerns about the fraud/scam.
How may this be a scam
circle has OEMd their software into the Netgear system. Netgear offers premium features of circle in netgear, and co-sells them on the Appstore, including support.
Circle does not have the necessary access to netgear systems to provide support. Netgear does not provide the end-to-end support solution for an app and premium features they recommend we purchase with the OEM partner circle.
I strongly recommend netgear OEM and partner team quickly align with Circle to establish and end-to-end support solution for the premium features both netgear and circle sell and require for effectively management of the netgear devices.
In tandem I am following up via this article on circle, but I strongly recommend Netgear to be responsive to these support issues by quickly opening cases for "PAID FOR APPLICATIONS" that are usage based or monthly billing.
https://support.meetcircle.com/hc/en-us/articles/115003197671
support case opened with netgear using the subscription service option as provided after a few back and forths with circle/app store regarding sale of software without clear path to obtaining support from Netgear and/or Circle
netGear support case 45930121 and 42847057
I'm being asked for my hardware receipt and photof serial number. MORE SOON.
and netGear went the fraudulent route by stating my software purchased on the appstore was not supported by telling me my physical device is not support, yet offered no refund or explanation why they sell a scam or fraud software product on the app store.
next up, breaking the system and engaging with Aura company officials due to the smearing Circle's name by netgear!