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Forum Discussion
jnarino
Jul 30, 2021Tutor
Circle 1st Gen doesn´t work after upgrade router firmware
I have RBR50 router+satelite. Before the router upgrade firmware to 2.7.3.22, Circle 1st Gen worked fine, but now, after upgrade Circle app acting like I don't have a premium subscription, which I do...
ellen2298
Sep 28, 2021Apprentice
Did anyone get this resolved? Not sure why but my RBR50 just updated to the 2.7 version and circle no longer works. I can't even seem to find it on the orbi app but only the smart parental control premium is there and forget getting the circle app to work. It just keeps saying it cant pair to it/not available on my router. Anyone have insight?
- jnarinoSep 28, 2021Tutor
I have the same issue form more than 3 months, no have solutions from Netgears, and I have suscription payed, it´s horrible the Netgear support, poor and they no have responsability for us.
- ellen2298Oct 03, 2021Apprentice
I gave up on Circle due to so many issues people now having with the firmware update. I tried the Netgear Smart Parental Control Premium and it seemed to work well so I purchased it and now it no longer works. Trying to get support now to fix this issue but so far not having much luck. This is much more difficult than it needs to be but hoping I will get resolution. Good luck to us both!