Circle 1st Gen doesn´t work after upgrade router firmware

Just for an update on my previous post on this thread. After hours of time waiting for support, in order for me to get the Netgear Smart Parental Control to work, I had to first do a configuration backup of my settings as it was customized, then did a soft factory reset of my router RBR50  through the web page, then  I had to install my backup of config settings. I did this all through the computer web connection, not the orbi app. I also then deleted the Orbi app and then reinstalled. Logged in and then activated the Netgear SPC. After setting up the profiles, it is now working. I actually like it better than Circle which I had been using for almost 2 years.

Recommendations that I learned the hard way assuming you know that you need the premium level features include:

1. Buy the premium immediately when you activate the trial because they give you 50% off the $69.99 for the year ( long story but it changes quickly to 30% off the yearly price within a couple of days even thought Netgear site advertising still 50% off)

2. Once you buy the premium, it may stop working because of a weird glitch. Rather than wasting all the time I did trying to figure out why it no longer worked after it worked during the trial, assuming it doesn't immediately work for you, do the config backup and the soft factory reset from the web connection as I described above and install and it should work for you-DONT INSTALL THE SPC BEFORE THE CONFIG BACK UP RESTORE OR YOU WILL HAVE TO DO IT ALL OVER AGAIN like I did. Changing the config backup after the SPC is installed glitched it again and I had to do the whole process all over again.

3. If you had trouble like I did getting the satellites to connect again, start immediately with connecting them wired first, then once connected/set up, unplug the ethernet to satellite and do sync wirelessly near your router. Once done then move to the correct location in your home

4. Don't waste any time trying to go back to the 2.6... version of the firmware just to get back Circle. Soon enough you will be automatically updated to the 2.7 version and lose Circle and back to square one. The Netgear SPC seems to work just as well and I like that it is within the Orbi app and not a separate one.

Hope this helps and Good Luck!! Hours of waiting on the phone just to reach support nearly killed me. I agree with the other posters here that there is way more complication for this than is necessary and a lot of nickel and diming after a forced firmware update. That said, I love the speed I have with my  RBK53 with piggy backed RBK753 for increased home coverage that I have. That said, if I am feeling brave, now that the RBK753 is supposed to have the SPC, I may switch my configurations since it is the better system but I am burnt out after this entire experience. I couldn't make it my primary system when I bought it since at the time it had no parental controls.