Circle 1st Generation app no longer track netflix usage

Question

My Circle 1st gen app no longer tracks the Netflix usage. All the other functionalities are working. For e.g. when I use youtube, the usage is correctly reported. But the Netflix usage is not counted across all profiles. I have checked under the Filter settings and Netflix is set to "allowed" and NOT "unmanaged". This problem only started happening in the last 2 weeks or so. Not sure whether it is a bug? Does anyone have similar issues?

Christian_R · Answer

Hello Jack1234,

&nbsp;

I would recommend checking out the article below for missing usage/history issues.

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https://support.meetcircle.com/hc/en-us/articles/360026374272-Missing-Usage-or-History-Issues#:~:text=Are%20none%20of%20your%20device,turning%20it%20off%20and%20on).

&nbsp;

Christian&nbsp;

Jack1234 · Answer

Thanks for the reply. Mine is a Cicle build into the netgear orbi router. The link doesn't have anything special for me. Also youtube and other services are tracked correctly. My issue is only with Netflix.

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Circle 1st Generation app no longer track netflix usage

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