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Forum Discussion

dleearc's avatar
dleearc
Tutor
Jul 07, 2020

Circle App reset History and Usage after first day

Activated Circle (30 day Trial) on my R8000P (Firmware Version V1.4.1.50_1.3.10). Set up profiles for my family and painfully identifed all network devices. My first full day of tracking usage and history all seem to work until at exaclty 5:00pm today PST, all usage and history data dissappeared. Cannot find anything in KB or community that addresses this issue. Is this common? I found the "restore from backup" function which leads me to believe this may be a common/known issue. 

 

Please advise.

3 Replies

  • dleearc's avatar
    dleearc
    Tutor
    Jul 07, 2020

    Usage and History Reset again at 11pm. Restoring from backup failed.....This is problematic!

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 09, 2020

      Hi dleearc,

       

      You may need to perform a factory reset or reboot the router.

       

      Christian 

      • dleearc's avatar
        dleearc
        Tutor
        Jul 13, 2020

        Resetting router and cirlce app did not work. App keeps resetting usage and history. Integrating Cirle into Netgear hardware seems to be unstable and not quite ready.The UI and features looked promising but unfortunately I will be unistalling and disabling Cirlce. 

         

        dleearc