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Forum Discussion

Tuffy75's avatar
Tuffy75
Follower
Jan 05, 2018

Circle duplicate devices

Why do I keep getting alerts about a new device when that same device is already registered? The new one just has a different Mac address.
Circle
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 11, 2018

Hi Tuffy75,

 

1. What is the firmware version of your device?

2. Please confirm if the model of your device is the R6700 since it is not among the devices that support the Circle feature.

3. Please provide a screenshot if possible.

4. On which device are you getting the alerts (Android, iOS)?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 05, 2018

    Hi Tuffy75,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team